TERM AND
CONDITIONS

Rules for working with CRPT TRT OÜ (hereinafter the Rules) are the equivalent of an oral contract.

At the time of the client's use of any service that CRPT TRT OÜ offers (hereinafter referred to as the Service), the Client is considered to be familiar with and agree with the Rules.

TERMS AND CONCEPTS

In the Rules, terms and concepts are used in the following meanings: Service - a web product that provides a list of services.

Service Services - operations for the purchase / sale and exchange of digital assets, as well as other services mentioned in the Service.

Digital asset system (hereinafter referred to as the "System") - an automated system used by the Parties to fulfill their obligations for the quantitative accounting of digital assets held by the creditor and other System Users.

Exchange operation - transfer of digital assets to a certain amount of property rights in the amount of the established equivalent between the Client and the Contractor.

Contractor - administration of the Service.

Client - a Service User who has joined this agreement.

Accession to the agreement - the direct start of the exchange operation on the Service.

Application - a set of data received from the Client using the software and hardware of the Service, which contains sufficient information about the exchange transaction.

Verification - providing a set of documents to identify the client.

1. GENERAL PROVISIONS AND TERMS

  1. 1.1. The subject of the Rules is the provision of services for the exchange of digital assets to the User by the Service.
  2. 1.2. The concept of “digital assets” should be understood as the right to claim a certain amount of digital assets without any monetary settlements in the amount of the established equivalent.
  3. 1.3. The Service means the exchange of digital assets for a cash equivalent through cash or non-cash transfer of fiat funds and, conversely, the exchange of fiat funds for an equivalent of digital assets using the Website.
  4. 1.4. The Application is understood as a set of data received from the User of the Website using the software and hardware of the Website, which contains sufficient information about the exchange operation.
  5. 1.5. The User means a visitor to the Website who wants to use the Service, or has filled out an Application for an exchange operation.
  6. 1.6. The Contractor is understood as the administration of the Website through which the User is provided with a service for the exchange of digital assets.
  7. 1.7. Applications for exchange operations are accepted exclusively through the Website and are recorded by the software and hardware of the Website.
  8. 1.8. An exchange operation means the transfer of digital assets to a certain amount of property rights, in the amount of the established equivalent, between the User and the Contractor.
  9. 1.9. The sale of digital assets should be understood as the transfer of the right to claim property rights in the amount of the equivalent to the Client from the Contractor, expressed in conventional units of accounting for the digital asset, which the Client compensates by cash or wire transfer to the account of the Contractor.
  10. 1.10. The purchase of digital assets should be understood as the transfer by the Client of the right to claim property rights in the amount of the established equivalent to the Contractor, expressed in conventional units of the digital asset, which the Contractor compensates by cash or wire transfer to the Client’s account.

2. TARIFFS AND REGULATIONS FOR PROCESSING ORDERS

  1. 2.1. The up-to-date list of exchange transactions, as well as exchange rates of electronic title signs are published on The website in the section Tariffs.
  2. 2.2. Tariffs for exchange operations can be changed at any time without prior warning to Users, without changing the terms of the exchange of previously placed orders.
  3. 2.3. User places an Order through the Website. The time and data of the Order are automatically recorded by the software and hardware of the Website.
  4. 2.4. When placing an Order, the User undertakes to indicate in the Application reliable data about his identifier in the digital asset system, in case of failure to comply with this requirement, the Order may be unilaterally closed by the
  5. Contractor
    2.5. Within 24 hours from the receipt of the Order, the Contractor confirms it by sending a notification to the User in electronic form, using the Website or in another way, if the Order was received during business hours, otherwise on the next business day.
  6. 2.6. After confirming the Order, the User within 24 hours carries out the transfer of digital assets or fiat funds in full, according to the Order, to the requisite details of the Contractor and exclusively in the manner specified in the Order.
  7. 2.7. Upon receipt of digital assets or fiat funds to the account of the Contractor, the Contractor during business hours (if the payment was received from the User on a weekend or holiday, then the transfer to the User is carried out maximum on the first working day after receipt of funds) shall transfer funds to the User’s account in in accordance with the Order and exclusively in the manner specified in the Order.
  8. 2.8. The order is deemed to be completed i.e. in which the User received digital assets or fiat funds in full in such cases: the transfer of digital assets was displayed on the transaction monitoring network and received 2-10 confirmations (s) (depending on the type of digital asset); The Contractor sent fiat funds to the User’s personal account or in cash upon presentation of the User’s identity document.
  9. 2.9. If the payment from the User, according to the Order, has not been received within the 1st calendar day, the Order is considered closed and is not a subject to processing.
  10. 2.10. The User can independently close the Order if the Order is confirmed, but not completed, using the Website at any time or inform the Contractor about his desire.
  11. 2.11. The Contractor has the right to refuse to provide Services and perform the return of funds, if:
    1. a) funds were transferred to the Contractor's account without confirmation of the Order;
    2. b) the amount of funds received on the account of the Contractor differs from the amount of payment in the Order;
    3. c) within 24 hours the User has not provided the missing documents (if necessary) for the payment by the Contractor to the User's account;
    4. d) payment by the User was made incorrectly, with errors or without compliance with the regulations;
    5. e) the purpose of the cashless payment was indicated incorrectly (an example of the purpose of the cashless payment is indicated on the website when placing the order);
    6. f) passport data of the owner of digital assets do not match the data of the owner of the bank account or passport data.
  12. 2.12. When returning funds, commission expenses are withheld from funds received at the expense of the User.
  13. 2.13. The Contractor is not responsible for possible delays in transferring or returning funds if delays occurred through no fault of the Contractor, as well as for any adverse consequences or damages resulting from an error in the requisite details of the User when placing the Order by the User.

3. THE PROVISION OF SERVICES

  1. 3.1. The Contractor shall not be liable and shall not compensate for losses arising from improper use of the service, as well as due to errors made by the Client when filling out the order form, which may lead to the transfer of funds to the wrongly specified requisite details.
  2. 3.2. The completion of the exchange operation is the moment the Contractor transfers fiat funds to the Client's bank account or in cash.
  3. 3.3. An exchange transaction is a one-time transaction. The refund of the transferred funds after the completion of the exchange is not possible. If the Contractor is unable to fulfill the agreement (there is no connection to the payment system server, other technical problems), the money is returned to the Client within 48 hours after Client’s request and after eliminating the reason.
  4. 3.4. The Contractor has the right to refuse to provide services to the Client without apologia.

4. DISPUTE RESOLUTION PROCEDURE

  1. 4.1. User claims on the Service are accepted by the Contractor for consideration by e-mail and no later than 3 working days from the date of the claim. The term for consideration of the User’s claim is 10 business days.
  2. 4.2. The consideration of claims related to the work of the service is carried out upon presentation by the User of the relevant financial documents confirming payment and application data.

5. PRIVACY POLICY

  1. 5.1. The Service receives personal data from the Client when registering or filling out the Application and fixes it in the database.
  2. 5.2. The contractor has the right to request additional information about the Client's personal data.
  3. 5.3. The Contractor, during the exchange transaction, has the right to request an identity document in order to identify the Client.
  4. 5.4. The Customer’s personal data may be used by the Contractor solely for the purpose of ensuring the operation of the Service, and may not be transferred to third parties, with the exception of cases provided for by the laws of the country in which the operation is performed, the norms of international law.
  5. 5.5. The storage and use of personal data provided by Clients by the Service fully complies with the current international legislation.
  6. 5.6. The personal data of Users is not provided to third parties, but is stored for more convenient communication between Clients and the Contractor in the process of using the Service.
  7. 5.7. By registering or placing an Order on the Service website, you agree to these terms.

6. FORCE MAJEURE

The Contractor shall be released from liability for full or partial nonfulfillment of obligations under these Rules as a result of force majeure circumstances, namely: natural disasters, war or hostilities, damage or malfunction of communication lines, changes in legislation or others that do not depend on the Contractor, extraordinary and unavoidable circumstances that took place against his will, and provided that these circumstances directly affected the operation of the Service.